Frequently Asked Questions
What Payment Methods are Accepted?
We accept credit cards, debit cards, and PayPal. For other means of payment be sure to contact our SUPPORT for further arrangements.
How do I purchase?
Pay HereSelect a plan and follow the link. We accept all major credit/debit cards through our secure payment portals.
Can I cancel my subscription at anytime?
Sure. Your paid subscription can be cancelled anytime. Your account will stay active until your expiration date.
2 ways to cancel: Send us a support email at least 2 business days before your next billing date to ensure cancellation is done before billing.
or
Log into your user account and go to details and click request cancellation.
What do I need for your service?
Buy FireStick hereA stable internet connection and a device to download our app. Example: Firestick, Onn Box, Nvidia Box and any android supported television or Android box.
ONN box Pro is the top device on the market followed by Amazon FireStick.
How do I download the app?
Set Up GuideMiSoi app is available on the amazon app store and can be downloaded on any android supported system by using the downloader app. Please see our setup guides or email us at support@mystreamvision.com for technical support
Do you offer free trials?
Absolutely! We provide a trial period for interested users to experience our services firsthand before making a commitment. Inquire for 24 hour trial
Do I need a vpn subscription?
While MyStreamVision does not require a VPN, some internet service providers (ISPs) may block or throttle access to streaming services in an effort to promote their own offerings.
If you're experiencing issues, we recommend first adjusting certain settings in your router, which can often resolve the problem. If that doesn’t help, using a VPN may improve performance by bypassing these restrictions and ensuring a smoother streaming experience in some cases.
Which app is recommend for my device?
We use our own specialized APP and/or IPTV Smarter APP. If using an Amazon Fire Stick you can go to the app store and download MiSoi App. We also use NextVision, TivaMate, SmartersTV and more.
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